Kuching88 Privacy Policy — Member Personal Data Protection

01 Information We Collect

Kuching88 collects various types of information to ensure our services run smoothly, securely, and in line with each member's needs. The information collected falls into two main categories — information you provide directly and information collected automatically when you use the platform.

Information you provide directly:

Information collected automatically:

• Device and network data: IP address, browser type, operating system, screen resolution, and device information used to access the platform.
• Session and activity data: Pages visited, session duration, clicks and in-platform interactions, as well as login and logout timestamps.
• Transaction data: Deposit history, withdrawals, wagering activity, and any other financial transactions carried out in your account.
• Cookie data: User preference settings, login status, and basic analytics data stored locally on your device.
• Approximate location data: Location information based on IP address for geographic zone compliance purposes.

All information is collected only when there is a legitimate basis — whether to fulfil a service contract, comply with legal obligations, or based on the platform's legitimate interest in improving security and user experience.

02 Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. kuching88 does not use member data for any purpose beyond what is stated here without obtaining your additional consent.

• Account management: To create, verify, and manage your member account, including the KYC process and age verification to ensure you meet the minimum age requirement of 18.
• Transaction processing: To process deposits, withdrawals, and all financial activity in your account accurately and securely.
• Platform security: To detect and prevent fraud, money laundering, unauthorised access, and platform abuse by any party.
• Service communications: To send important notifications related to your account, transactions, policy changes, and critical security information.
• Marketing (with consent): To send promotional offers, exclusive bonuses, and platform updates — only to members who have agreed to receive marketing communications.
• Legal compliance: To fulfil reporting obligations to the relevant authorities as required by Malaysian law or applicable international regulations.
• Platform improvements: To analyse aggregated usage patterns in order to improve the performance, usability, and content of the kuching88 platform.

03 Data Sharing & Disclosure

Kuching88 does not sell, rent, or transfer member personal data to third parties for commercial gain. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers: Transaction information is shared with approved payment processors — such as FPX, DuitNow, and e-wallet providers — solely to complete your financial transactions.
• Technology service providers: Hosting infrastructure, cybersecurity, and analytics providers involved in the technical operation of our platform; all bound by strict confidentiality agreements.
• Regulatory bodies and law enforcement: When required by law, court order, or official investigation by a legitimate authority, Kuching88 will comply with such requests.
• Game software providers: Minimum game data required to verify betting results may be shared with registered and approved game software providers.
• Corporate transfers: In the event of a merger, acquisition, or business restructuring, member data may be transferred to a new entity with prior notice given to members.

All third parties that receive data from kuching88 are required to handle that information in accordance with data protection standards equivalent to or higher than our own.

04 Cookies & Tracking Technologies

Kuching88 uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience for members. The types of cookies we use are as follows:

• Essential cookies: Required for core platform operations such as login session authentication and security. These cookies cannot be disabled as they are critical to platform functionality.
• Preference cookies: Saves your preference settings such as language, time zone, and display layout so you don't need to reconfigure them each time you log in.
• Analytics cookies: Collects aggregated and anonymized data on how members use the platform to help us identify areas for improvement.
• Security cookies: Used to detect suspicious activity, prevent unauthorized access, and protect member accounts from security threats.

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect the functionality of certain Kuching88 platform features.

05 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection principles we adhere to, every Kuching88 member has the following rights regarding their personal data:

To exercise any of the above rights, please contact the kuching88 support team via live chat or our official email. We will process your request within the timeframe required by law, typically no more than 30 calendar days.

06 Data Retention Period

Kuching88 does not retain member personal data longer than necessary. Retention periods are determined based on operational requirements, legal obligations, and the platform's legitimate interests:

• Active account data: Retained for the duration your account is active and for a specified period after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in line with accounting and anti-money laundering legal requirements in force in Malaysia.
• KYC records and identity verification: Retained for the period stipulated by the relevant regulatory body, typically 5 to 7 years after the business relationship ends.
• Customer support communication logs: Retained for 3 years for reference, dispute resolution, and service improvement purposes.
• Analytics and session data: Anonymous aggregated data is retained indefinitely; individual session data is deleted within 90 days.

When data is no longer needed, Kuching88 will delete or destroy it using secure methods to ensure it cannot be recovered or accessed by any party.

07 Data Security & Protection Measures

Kuching88 consistently invests in cybersecurity infrastructure to protect member data from evolving threats. Our technical and organizational security measures include:

• 256-bit SSL encryption: All data communications between your browser and our servers are encrypted using the latest TLS protocol, making your data unreadable to third parties.
• Two-factor authentication (2FA): Members can enable two-factor authentication for an extra layer of security when logging in to their Kuching88 account.
• 24/7 monitoring: Our systems are continuously monitored by a trained security team to detect and respond to any threats or anomalies in real time.
• Internal access controls: Access to member data within Kuching88's internal systems is restricted to staff who require it to perform their duties only.
• Regular security testing: Penetration testing and security audits are conducted periodically by independent parties to identify and address any system vulnerabilities.
• Secure data backups: Member data is regularly backed up to a separate secure location to ensure data recovery is possible in an emergency.

08 Children's Privacy

The kuching88 platform is strictly for adults aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

All registration applications go through a strict age verification process via our KYC procedure. Should we find that personal data of an underage individual has been inadvertently collected, we will promptly delete that data and close the account without prior notice.

Parents or guardians who discover their child has registered an account at Kuching88 are requested to contact our support team immediately for prompt action.

09 International Data Transfers

In the course of its operations, Kuching88 may process or store member data on servers located outside Malaysia. Any such data transfers are carried out in compliance with applicable legal requirements and with assurance that an equivalent or higher level of data protection is maintained at the transfer destination.

• Data transfer agreements: All cross-border data transfers are protected by legally binding data transfer agreements between kuching88 and the data recipients.
• Equivalent protection standards: We only transfer data to countries or entities that provide a level of data protection equivalent to Malaysia's standards or that have received international compliance recognition.
• Notice to members: Members will be notified of any significant changes to our international data transfer practices through updates to this Privacy Policy.

10 Policy Updates & How to Contact Us

Kuching88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. The "Updated" date at the top of this page will always show the latest version.

For significant changes, we will notify members via their registered email or an in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date will be considered acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your data protection rights, please contact the kuching88 Data Protection Officer via:

• Email: [email protected]
• Live Chat: Available on the kuching88 platform, 24 hours a day, 7 days a week
• Response time: We aim to respond to all privacy-related inquiries within 3 business days